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International Barrels inc.

FAQ

FAQ

Here's a list of the most commonly asked questions:

Chilliwack, British Columbia, Canada 

Shop 6:30am-2:30pm PST  Office 9am-5pm PST

We primarily ship via Canada Post but if there is an issue with CanPost we can ship via UPS.  (Note - UPS cannot ship to PO boxes)

Yes. Our commerce system will send out an automatic email alerting you of the tracking number. This will also be viewable in your account.  If for some reason a tracking number fails to show, please call or email customer support and we will provide one for you.

We can and do ship direct to most EU countries as well as most commonwealth & NATO countries - We do NOT ship to countries that are embargoed or have sanctions.  Such Countries include - China, Russia, North Korea, Iraq, Iran, Syria, etc.

We primarily ship to the EU via air freight logistics. We can also ship via selected curious if needed.

In order to send an order to a country other than Canada or the US we must apply to the government of Canada for an export permit for your order.  This is done via a couple steps.  First you the end user must fill in and send back an End User Statement. Once we have this we can apply to the govt for the export permit. Next, you must apply to your home country's government or regulatory authorities for an import permit.  
 
Once all permits are in place and the production has finished we can work with the customer to arrange a method of shipping to your home country.

Yes, we ship to the US via our customs logistics partner Borderview Logistics - Once a barrel/action has completed production we hand off to Borderview who applies to the ATF for an import permit. Once approved the products are taken across the border to their US offices in Sumas, WA where they are shipped to the end user via UPS.

There is seemingly  no rhyme or reason to the amount of time each shipment may take for approval. It can take anywhere from 2 or 3 days to 2-3 weeks.
 
Typically we see an approx 1 week approval time.

US Shipments go out roughly once per month. Typically mid or end of month. 

While you will not receive a tracking number when your product leaves our shop, We do receive one from Borderview once the approved products pass the border and are shipped from them to you via UPS.
 
Unfortunately we do not actively send these out but if you need it you can email customer support.

Lead times are not a hard fixed timeline, rather they are a self set floating goal that the shop tries to meet and are subject to change based on a variety of conditions such as - material availability, machine maintenance, order volumes, manpower, etc.  While we strive to (and usually do) have among the quickest turnaround in the precision barrel sector, we want to get things right and will never sacrifice speed for quality. 
 
If you are ordering and need to meet a specific timeline then ordering well ahead of your needs is suggested and patience is key. 

This is likely the most commonly asked question. The answer is - When they are ready.   We do our utmost to stick to our self set lead goals and while sometimes we far exceed them, sometimes we do not.  Since our products are custom made to order and are high end precision items they can take time to produce.  The best bet is to wait until the posted lead goal for your item type has passed and then call or email customer service with this question.  Please make sure to check in on current lead goals as they are subject to change. 

This is the internal language we use for orders.   Processed indicates that the order has been paid for but not yet reviewed and reviewed means that the order has been tagged, sent to the shop and is under production. 
 
This reviewed status will not change until the order has finished and been shipped whereby it will then change to completed.

When ordering directly online you will automatically sign up for an account at the time you make your first purchase. From there you can log into your account on the next purchase to order and/or check account status.
 
 - If you are a dealer or smith and want to make an email order then you will need to sign up for an account via the "My Account" tab on our homepage.  You will need to make sure that the email you use for the account can receive the invoices our commerce system sends out as well as have ALL of the pertinent information filled in (Contact, Billing & Shipping) as this is needed in order to generate manual invoices.   
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We primarily use JGS carbide finish reamers.

Our barrels are button rifled. Some may say that cut rifling is better... We say the proof is in how our barrels shoot.

We have the majority of the most popular calibres out there but will always look at adding more if it is commercially viable to do so.

No. While we can and do work on our own barrels before they leave the shop, we are a manufacturing facility and do not offer after market smithing service for ours or others barrels.
 
However, we have a good list of smiths from all over Canada, EU and US that we can point you to.  Email customer support for more info.

Short answer, Maybe.  In some cases we can and do custom contours for customers although these are typically for top level competitors,  teams or larger orders from certain dealers and there is almost always a custom programming fee involved.  We shy away from custom work in general as all of our standard offering barrels are produced in production runs and custom one-off's only serve to interrupt those and thus lengthen lead time goals.

Sorry... No.  We are a manufacturing facility and do not have a retail storefront. Due to security reasons we do not post our address and we only take visitors or customers by appointment only - Please call ahead of time to make arrangements.

CUSTOMER SUPPORT

Have questions? Visit our F.A.Q. page to read the most commonly asked questions. Still need help? Contact us.

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